Practice Charter

What We Expect From You

By leading a healthy lifestyle and reducing your health risks, you will be helping not only yourself but also your doctor.

The practice staff and Doctors are there to be of service to you.  Please treat them with courtesy and respect.  Be patient with them as they are often following guidelines (for your safety) under the Doctor’s instructions. 

The practice operates a zero tolerance policy with regards to physical or verbal abuse.  Patients can be removed immediately from a GP's list for violent behaviour or threats of violence in accordance with guidelines from NHS England.

handshake

What You Should Expect From Us

We will endeavour to give you the most appropriate treatment and health advice from suitably qualified staff. All care and treatment will be given with your full consent.  We are happy to explain any aspect of your treatment to you.

For safety reasons our repeat prescription system is tightly regulated. Requests for your usual repeat medications normally take 48-hours. Please think ahead and request your medication before your supply runs out.

Please do not arrange a specialist appointment without discussing the matter fully with your GP as this may save you time in the long run. The specialists expect some basic investigations and a referral letter.  Your GP will have information about the most appropriate specialist for your particular problem.

Be sure to notify us promptly of any change of address or name.